Oakland Surf Club - Authentic Surf Wear - Customer Assistance
Customer Service – For questions regarding your order please email us at firstname.lastname@example.org.
Shipping – We ship all orders within 48 hours of receiving the order. If for some reason the item is not available you will be contacted.
U.S. Shipping flat rates are calculated based on how much money you spend.
$0.01-10.00 spent = $3.95 shipping
$10.01-150.00 spent = $7.95 shipping
$150.01-300.00 spent = $15.95 shipping
$300.00-1000.00 spent = $20.95 shipping
International Flat Rates are $19.95 (no tracking) or $45.00 (with tracking).
The customer is responsible for any additional taxes and duties. Oakland Surf Club will not be responsible for fees charged by customs.
Exchange – We do not offer refunds on items purchased from our store. If an item was sent to you damaged we will exchange the item if it is available.
Please contact us (within 72 hours of receiving the item) if you need to do an exchange at, email@example.com. Include your name and number in the email and we will call you back.
Exchanges will only be granted on items in their original condition, unworn, unwashed with tags still attached.